Terms of Service

RentOwl is software for managing residential tenancies in Singapore: generating tenancy documents, tracking rent, handling maintenance reports, and managing renewals. It is used by property agents, by landlords, and by tenants invited to a tenancy.

Keep your account information accurate and your credentials to yourself; you are responsible for activity under your account. Agents must hold a valid CEA registration, which we check against the public register at signup. We may suspend accounts that break these terms or the law.

The data you enter is yours. You give us the licence needed to process it to provide the service, and nothing more. How we handle personal data is set out in the privacy policy, which is part of these terms. If you enter personal data about someone else (for example a tenant's contact details), you are responsible for having the right to do so.

RentOwl assembles documents, including tenancy agreements, from a reviewed clause library based on the details you provide. A generated document is a draft prepared at your direction. It is not legal advice, and RentOwl is not a law firm. You are responsible for reviewing any document before it is signed and for its suitability to your situation. Where a matter is unusual or high-stakes, have a lawyer look at it.

RentOwl never holds, transfers or controls rent or deposit money. Rent moves directly from tenant to landlord, bank to bank, for example via PayNow. RentOwl records and tracks those payments; it is never a party to them. The only payments RentOwl itself processes are its own subscription fees, through Stripe.

Current plans and prices are on the pricing page. Subscriptions are billed monthly in SGD through Stripe. New accounts start with a 14-day full-featured trial with no card required. You can cancel at any time; access continues to the end of the paid billing period and is not refunded pro-rata. After a subscription ends your data remains available to export and view per the privacy policy; features that require a plan wait until one is active.

Use RentOwl only for lawful residential tenancy management. Do not attempt to access data that is not yours, probe or overload the service, resell it without our agreement, or use it to send spam. CEA compliance in your work as an agent remains your responsibility; RentOwl is a tool that helps, not a substitute.

We work to keep RentOwl available and fast, and we do not promise uninterrupted service. Features may change as the product develops; if a change materially reduces what you pay for, we will tell you before it takes effect.

RentOwl is provided as is. To the extent permitted by Singapore law, we are not liable for indirect or consequential losses, and our total liability for any claim is capped at the subscription fees you paid in the 12 months before the claim arose. Nothing in these terms excludes liability that cannot be excluded under Singapore law.

You can stop using RentOwl and delete your account at any time. We may terminate accounts for material breach of these terms, with notice where practicable. Sections that by their nature should survive (your data rights, liability, governing law) do.

These terms are governed by the laws of Singapore, and disputes go to the Singapore courts.

If we change these terms materially, account holders get notice by email before the change applies. Continuing to use RentOwl after that is acceptance of the new terms.